Return Policy

100% Satisfaction
We want every customer to be 100% satisfied with their purchase and the service we provide. If at any time in the next 30 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item in our catalog.

Errors and Defects
In the unlikely event that we've made an error with your order or the product is defective, please contact us on our contact page http://www.toysetc.com/contactus.html so we can correct the issue.  In cases involving defective merchandise, we may have a replacement shipped direct from the manufacturer, so it's important that you contact us first before returning it.

Important Notes About Returns & Exchanges
We do not refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 30 days of purchase, a credit (minus what you paid for shipping) will be issued to the original credit card used on the order or you can also elect to receive store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued in the form of a store credit provided return authorization is provided. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by ToysEtc.com. See below for complete instructions.